A comprehensive, web-enabled solution for enterprise-wide financials management

general ledger   accounts payable   purchasing management   service ledger   commitment accounting   inventory management   cash receipting   travel management   timesheeting

sales invoicing   accounts receivable   card billing   project tracking   fixed assets and leasing   bank reconciliation   business event manager   document manager   UATP processing

Being highly scalable and easily adaptable to post-implementation change, e5 can be tailored to fit your immediate needs and then grow with your business.

Our Services

We support our offering with our consulting services, including modifications, implementation, maintenance, ASP/systems management.

Implementation

Implementing a new solution - be it for financials management or performance management - involves much more than acquiring and installing application software.

The solution needs to not only perform to an agreed high level of quality but also complement your business strategies, minimise risk and deliver value. To ensure your system implementation achieves all these outcomes, our professional services are supported by proven methodologies.

We appoint a project manager to lead our services team and act as a central contact point for the duration of the project, in accordance with our project management process.

Underpinning this process are our project charter and project management plan. These are designed to provide us with a clear understanding of your project goals and a framework within which our services team can work to achieve those goals.

Maintenance

Our advanced web-based support management system is staffed by a dedicated team complemented by on-the-ground consultants at each of our offices. The web-based system provides the main view of all incidents, however the Service Desk can also be contacted via email and our Freecall telephone hotline.

The system is designed to support your QSP solutions and ensure their success within your organisation. The experienced support team is skilled not only in our products and solutions but also in the supporting technology infrastructure.

Web access enables you to raise calls, check progress and obtain feedback. An online database of answers to frequently asked questions enables many queries and concerns to be resolved simply and quickly.

The system can be tailored to your specific needs. The level of support can range from a standard service operating during business hours to enhanced 24-hours-a-day, 7-days-a-week support during critical periods.

ASP/Systems Management

Our Application Service Provision (ASP) and systems management services satisfy the increasing demand for greater flexibility and more affordable methods of using application software.

We can tailor an ASP solution to meet your specific needs, which could be:

	application Service Provision - we provide the infrastructure and deliver application services based on an agreed model
	application Hosting - we house your hardware and applications at our data centre and provide a managed service covering the complete system
	application Managed Services - you own and host the solution and we manage the entire system including the hardware, system software and applications.

Each of these ASP and systems management services options is provided at predictable and measurable costs. Further flexibility is provided through the ability to vary the arrangement as your needs change over time.

Project Management

Our project managers are PMI accredited and follow the PMI methodology to ensure an on time and on budget delivery of your solution.